About me



I am a user experience researcher and designer. I specialise in conducting in-depth, ethical research and utilisng service design methodologies to ensure digital products are human centered and accessible for all.


When carrying out research I empathise with users whilst understanding the intricacies of human behaviour and cognition to uncover actionable insights.


I have experience working with a range of clients to enhance their user experiences through conducting extensive research, detailed user journey mapping and strategic planning.


I have a degree in psychology and a UX/UI certification from the University of Birmingham.


I also have extensive experience in education as both a teacher and from working in the EdTech industry. I am passionate about leveraging technology to enhance learning and using digital products to make learning available and accessible for all.

I am a user experience researcher and designer. I specialise in conducting in-depth, ethical research and utilisng service design methodologies to ensure digital products are human centered and accessible for all.


When carrying out research I empathise with users whilst understanding the intricacies of human behaviour and cognition to uncover actionable insights.


I have experience working with a range of clients to enhance their user experiences through conducting extensive research, detailed user journey mapping and strategic planning.


I have a degree in psychology and a UX/UI certification from the University of Birmingham.


I also have extensive experience in education as both a teacher and from working in the EdTech industry. I am passionate about leveraging technology to enhance learning and using digital products to make learning available and accessible for all.

I am a user experience researcher and designer. I specialise in conducting in-depth, ethical research and utilisng service design methodologies to ensure digital products are human centered and accessible for all.


When carrying out research I empathise with users whilst understanding the intricacies of human behaviour and cognition to uncover actionable insights.


I have experience working with a range of clients to enhance their user experiences through conducting extensive research, detailed user journey mapping and strategic planning.


I have a degree in psychology and a UX/UI certification from the University of Birmingham.


I also have extensive experience in education as both a teacher and from working in the EdTech industry. I am passionate about leveraging technology to enhance learning and using digital products to make learning available and accessible for all.

Avatar image for about me page

Email

klpoole21@gmail.com

Skills

User Research :

  • research planning and scoping

  • interviews

  • usability testing

  • observations

  • surveys

  • inclusive research

  • analysis and synthesis

  • persona creation

Market and competitor research:

  • SWOT analysis

  • strategy analysis

Service Design:

  • user journey mapping

  • service blueprinting

  • workshop facillitation

Experience

September 2023 – Present

BJSS / Sparck

User Research Consultant

Working on a variety of client projects as a user researcher and service designer.

  • Following design thinking methodologies to plan and scope a variety of projects

  • Creating research plans and briefs

  • Conducting the appropriate research methods including qualitative and quantitative methods to uncover user needs and pain points

  • Planning and facilitating workshops with different user groups and stakeholders

  • Following GDS guidelines and accessibility requirements to ensure research and digital products are suitable for everyone

  • Creation of current and future state blueprints, user journey maps and personas

  • Presenting actionable insights to stakeholders to ensure products are user centered

  • Working as part of a multi-disciplinary team of researchers, designers, developers, project and delivery managers and wider stakeholders

  • Following agile methodologies to implement a fail fast mentality

February 2023 – August 2022

UX/UI Student - University of Birmingham

User Experience Researcher and Designer

Completed a variety of projects as part of a 6 month course studied alongside my full time role.

  • Conducted desk research to analyse competitor products

  • Undertook thorough heuristic evaluation of existing websites to identify usability and accessibility issues

  • Planned and conducted user research (interviews and surveys)

  • Analysed research findings to produce insights

  • Created user personas, problem statements, journey maps and process maps to determine product features

  • Created wireframes, low and high fidelity prototypes

  • Conducted usability tests to identify usability issues early in the design process

Januay 2022 – September 2023

Juniper Education

EdTech Adviser

  • Designing and delivering online and in person training to support with how to analyse school assessment data, track pupil progress and discover valuable insights

  • Listening to customer feedback and reporting insights back to the wider team

  • Working alongside project managers, designers and software engineers to plan new features within the software, identify enhancements and resolve bugs. Attending ideation and triage sessions and providing feedback on prototypes

  • Using a range of software to create training materials and e-learning courses including full Microsoft package, Camtasia, Moodle, Vimeo etc.

  • Designing, testing, delivering and maintaining clickable tutorials, tours and surveys using no/low-code software

  • Working independently and collaboratively with a wider team of training advisers and other professionals including customer support managers, project managers and software developers

  • Supporting educational staff to become data literate and confident reporting on their assessment data to local authorities and government organisations such as OFSTED

Tools

Figma

Design

Miro

Whiteboarding

Maze

Usability Testing

Adobe XD

Prototyping

Procreate

Illustration

Microsoft 365

Documentation